Products available through the ROMA studio Online Store may be produced after the order has been confirmed (made to order) or may be in stock, as indicated on the relevant product page

For made-to-order products, the current estimated production and preparation time before dispatch is up to 10 business days, unless otherwise indicated on the product page or during checkout

For products in stock, a shorter preparation time before dispatch may apply, as indicated on the product page or during checkout

These periods refer to the production and/or preparation of the order for dispatch and do not include transit time to the delivery destination

The ROMA studio Online Store currently delivers to:
‍Mainland Portugal;
Madeira;
the Azores;
Spain;
selected countries within the European Union

Deliveries to Madeira and the Azores are subject to specific shipping rates

In Spain, we currently do not deliver to the Canary Islands, Ceuta or Melilla

Deliveries to countries outside the European Union are not available at this stage

The delivery options actually available for each address are shown during checkout

Shipping costs depend on the destination and the conditions applicable to the order

The shipping cost is shown to the customer during checkout, before the order is confirmed and paid

Transit time begins once the order is ready for dispatch and has been handed over to the transport provider

Delivery times may vary depending on:
- destination;
- transport service used;
- the carrier’s operating conditions;
- periods of higher shipping volume or other circumstances outside ROMA studio’s reasonable control

Where a specific transit estimate is available, it will be shown during the purchase process or communicated to the customer

Where the transport service provides shipment tracking, the relevant tracking information will be sent to the customer or made available through the channels associated with the order

The customer is responsible for checking the accuracy of the delivery address and contact details provided during checkout

If an error is identified after the order has been placed, the customer should contact ROMA studio as soon as possible at: geral@romastudio.pt

We cannot guarantee that the delivery address can be changed after the order has been dispatched

If an order arrives visibly damaged, or if the product shows damage that may be related to transport, the customer should contact ROMA studio as soon as possible at: geral@romastudio.pt

Where possible, we recommend providing:
- the order number;
- a description of the issue;
- photographs of the product;
- photographs of the packaging

This information helps us assess the situation and handle the incident with the transport provider

The request for photographs is intended to facilitate the assessment and does not limit any rights granted to the consumer by law

If an order is significantly delayed or is not delivered, the customer should contact ROMA studio

Where transport has been arranged by ROMA studio, we will follow up with the relevant transport provider and inform the customer of the next steps

Where the customer acts as a consumer, they may exercise the statutory right of withdrawal in relation to eligible distance purchases within the applicable legal period

For eligible purchases made through the Online Store, the general withdrawal period is 14 days from receipt of the product

Certain products available through the Online Store are produced after the order is placed (made to order). The fact that a standard product is produced after an order is placed does not, in itself, mean that the product is personalised or automatically exclude the right of withdrawal

After notifying ROMA studio of the decision to withdraw, the product must be returned within 14 days, unless ROMA studio offers to collect it

Unless otherwise stated or agreed, the direct costs of returning the product are borne by the customer, provided that the customer has been informed of this obligation in advance

For full details of the applicable conditions, please refer to the ROMA studio Returns & Refunds Policy

Returns made under the right of withdrawal are separate from situations involving a possible defect or lack of conformity

The consumer’s statutory rights in relation to defective or non-conforming products remain unaffected by the general return rules

To report an issue of this kind, please contact: geral@romastudio.pt

Transport, delivery and, where applicable, assembly or installation conditions for Projects and Products by Quote are determined according to the relevant order or project and may be specified in the quotation, proposal or contract

These conditions are separate from the general shipping rules applicable to purchases made directly through the Online Store

For questions relating to shipping, delivery or returns:
‍
ROMA studio
Email: geral@romastudio.pt

Last updated: 08/09/2026

Wood is a natural material and may gradually change in colour and appearance over time in response to light, humidity, temperature and everyday use. These variations are part of the natural ageing of the material

Recommended care depends on the product and its specific finish

ROMA studio wall lights are made from solid ash wood and may be finished with either hardwax oil or water-based varnish, depending on the product and finish

For cleaning and maintenance:
- use a soft, dry or slightly damp cloth;
- do not spray liquids directly onto the wood or electrical components;
- do not use abrasive or aggressive cleaning products;
- avoid prolonged direct exposure to sunlight;
- do not use or install the product in high-humidity environments;
- for indoor use only

For technical information, safety, installation and component maintenance, please refer to the Technical Guide and Installation Guide available on the product page.

Water-based varnish creates a protective layer suitable for everyday use, helping to protect the wood from moisture and stains

For regular cleaning, use a soft, slightly damp cloth

Avoid abrasive or aggressive cleaning products

Oil- and wax-based finishes penetrate the wood and preserve its natural texture and appearance

For regular cleaning, use a soft, dry or slightly damp cloth

Where additional finish maintenance is required, we recommend using products suitable for the specific finish system applied to the product

Powder-coated metal surfaces require minimal maintenance

For regular cleaning, use a soft, dry or slightly damp cloth and avoid abrasive products that may damage the finish

If you are unsure about the cleaning or maintenance of a specific product, please contact ROMA studio before applying any cleaning or treatment product: geral@romastudio.pt